If you are dissatisfied with the decision, you may appeal to the municipality within three weeks of receiving it. Explain what you disagree with and why you believe the decision should be changed. If you need guidance, you can contact the municipality. If the municipality upholds its decision, you may escalate the appeal to the County Governor.
You may also file a complaint regarding the execution of the service. The complaint should be sent to the municipality or directly to the service provider.
Additionally, you may appeal to the County Governor if you believe the service has been carried out improperly, if you have received insufficient or incorrect information, or if there has been a breach of confidentiality.
In the event of a very serious incident related to the service, relatives or the patient can report it directly to the Norwegian Board of Health Supervision at phone number 474 86 882.